The Best Cloud Hosted PBX Providers of 2019
Hosted PBX business phone systems include a lot of great business communication and collaboration options that will transform your office phone system and the way you operate. See our comparison below breakdown the top hosted PBX providers that we represent and all available virtual PBX features.
While in office, premises based phone systems still get installed to some businesses, most of the small business world has made the move to adopt voice over IP (VoIP) as the predominate choice for the modern day phone system. Since VoIP is at the core of today’s phone systems they have expanded multi-modal offerings that combine different communications capabilities according to your specific needs. Unified Communications as a Service (UCaaS) systems offer a deep feature set for phone users while also integrating a long list of other channels, including video conferencing, in-house texting, online collaboration, and soft-phone capabilities.
If you are a small to mid-sized business in Fox Valley Illinois (SMB), it’s best to start with the basics. Look at your company’s current phone system and assess its capabilities, cost, and your overall satisfaction. ask your IT people to find out exactly how they’re using the system, where the pain points are, and what the feature wish list might be.
Once you have your list and phone plan, we can help get you all the quotes and carriers you need to meet your requirements, and costs, Follow that with a wish list of features you think you need right away and those you think you might need in the near future (1-5 years is a good rule of thumb). Depending on your business, you might also want to talk to legal and see how any compliance or regulatory requirements might impact your selection process, too. Now you’re ready to start taking demos from prospective VoIP providers in Fox Valley IL.
What Is VoIP?
VoIP is the way voice signals are transmitted today and it has evolved significantly since it was originally invented. In the beginning, this method involved a very simple point-to-point connection between two devices, and over time, the concept of switching was introduced, enabling the routing of calls to multiple devices by using an operator to physically “switch” a user’s phone and connect the call to an incoming line. With the introduction of digital circuits came the ability to automate the switching functions, making it simpler for the user to make and receive calls.
VoIP is another evolutionary step in the transmission of voice over long distances. At the most basic level, it involves encoding voice into a digital form, which can then be transmitted over the internet. On the receiving end, the encoded signal must be decoded to let the recipient hear the sender’s voice. Other pieces of the puzzle include Session Initiation Protocol (SIP), which handles the set up of a VoIP call.
Most VoIP providers in Illinois incorporate a cloud-based PBX as a part of their offering. This performs functions the same way a traditional PBX works on-premises in that it connects calls destined for a specific endpoint to an incoming line. Another key function of a cloud-based PBX is to provide a Public Switched Telephone Network (PSTN) gateway to facilitate the connection of VoIP calls to a physical phone number.
Business VoIP Service Fox Valley Illinois
The business-focused carriers, as you might expect, go much farther in additional features and capabilities, serving as full featured PBX’s. Which let your business present it’s professional appearance to the telephoning world with features such as automated attendants, call recording, call routing, and conference call bridges to help enhance the customer experience.
On the higher end of this space, hosted PBX providers such as Nextiva, RingCentral Office Hosted PBX will generally require some on-premises hardware such as specific desk and cordless VoIP phones preconfigured to work with the hosted PBX service. These phones connect to the telecom provider over the internet and function exactly as an in office business phone would, but the phone system running those phones is located in the cloud rather than the telco closet in the basement. You can easily Self management and configuration these systems generally through a web-based portal, and include a long list of features.
For Small businesses in Fox Valley, the most common features you should be considering include:
- Interactive Voice Response (IVR) systems, “Press 1 for service, press 2 for the Sales…”
- Call queuing, where systems like this distribute incoming calls to specific recipients based on what the caller wants, extensions dialed, or other criteria.
- Hold music.
- Number porting so you can keep your current business phone numbers.
- Call recording so you can use phone experiences for training, sales, and marketing intelligence purposes.
- Voicemail to email transcription so your employees can read or play their voicemail from wherever they receive email.
- And much more.
Furthermore, most providers also offer smartphone integration with custom and third-party apps, like CRM systems that can extend the business phone system beyond just voice communication. These integrations can also allow users to transfer calls to and from their mobile phone, place and receive calls from their personal phone (that appear to be coming from the business), and interact with colleagues and customers via voice and text.
If you are looking to Move your business to a VoIP Phone System we can help! As authorized Agents for all the leading telecom providers, we do the work for you so you don’t have too.
Give us a call at (833) 785-3388 or click here to get a quote